This section includes information about trains with doors operated by drivers, station platform gaps and on-train crowding, detailing how to report complaints and our safety policy position.

Trains with doors operated by drivers

The issue of safety relating to the interface between the platform and train and the safe dispatch of trains (Driver Controlled Operation - DCO) is an area of focus for the Office of Rail and Road (ORR) and the industry.

Station and platform safety

The stepping distance between platform edge and train coaches can vary at some stations around the network. If the gap is too big it can be a risk to passengers getting on and off trains.

Read more about station and platform safety

Complaints about crowding on trains

How and who to report complaints about on-train passenger crowding; DfT's role in monitoring it and our policy on it, including our specific focus on higher risk situations.

Read more about complaining about crowding on trains