Working patterns - fatigue
If not properly planned and controlled, rail staff working patterns can create risks to passengers, rail staff and others. Hours of work, working patterns and other conditions of service are matters for agreement between employers and staff, but it is vital that working patterns are designed to reduce risks from fatigue, so far as is reasonably practicable. This page outlines why the rail industry needs to take staff fatigue seriously, and provides links to some key guidance including our publication 'Managing Rail Staff Fatigue' . PDF, 1,638 Kb
What is fatigue?
There are several types of fatigue, but we are particularly concerned with mental fatigue. Mental fatigue can be caused by prolonged working, heavy workload, insufficient rest and inadequate sleep. Continual mental effort and attention on a particular task can also contribute to fatigue. It is important that workers are not fatigued when their work is critical to safe operation, such as work done by drivers, signallers and maintenance staff. There are obvious safety risks for railway workers and others if this happens. It must be effectively managed.
What is the problem with fatigue?
Fatigue reduces workers' mental alertness and can affect performance. Errors caused by impaired concentration, perception, judgement or memory may become more likely. People may become more impatient. Ultimately this can lead to drowsiness or involuntary sleep.
Fatigue may cause or contribute to potentially dangerous errors. A signal may be misread or overlooked, an important instruction or message may be misunderstood and staff will be more likely to make an error.
Examples of fatigue
- a driver moves away forgetting that permission has not been given;
- a track worker carrying out maintenance or renewal work fails to complete necessary checks or procedures before finishing a job;
- a signaller sets an incorrect route or gives an incorrect message;
- a track worker falls asleep on the motorway while driving back home after working all night to complete the job.
What causes fatigue?
Fatigue can be caused by a number of factors including:
- the job design, the workload and the working environment;
- the length and timing of shifts (e.g. long night shifts, shift start times);
- the nature of the changes between shifts (shift rotation), especially backward rotation;
- the balance in concentration and stimulation in the work activities being undertaken;
- the nature and duration of any time spent travelling;
- insufficient rest breaks both between shifts and within a shift; and
- the time of day.
How should it be managed?
Fatigue management should include:
- development and implementation of appropriate policies;
- design of working patterns and shift rosters;
- risk assessing changes to working patterns and rosters;
- monitoring levels of fatigue; and
- fatigue education.
What legislation covers fatigue and working hours?
All employers have general duties under the Health and Safety at Work etc Act and the Management of Health and Safety at Work Regulations to control risks from fatigue. If their staff carry out "safety critical" work, they have additional fatigue management duties under Regulation 25 of the ROGS Regulations.
Additionally, the EC's working time directive covers the number of hours railway employees can work. From 1 August 2003, working time regulations entitle railway workers to an average 48 hour working week, including sufficient rest periods. Workers can choose to work for longer than the average 48 hours per week if they wish, although employers cannot require them to do so.
More detailed information can be found in our publication 'Managing Rail Staff Fatigue' . PDF, 1,638 Kb
Guidance on fatigue
Good practice guidelines – fatigue factors
ORR’s guidance “Managing Rail Staff Fatigue ” outlines a “triangulation” approach to assessing likely fatigue from a working pattern. The first step involves comparing the work pattern against good practice guidelines, to identify potentially fatiguing features. Some PDF, 1,638 Kbgood practice guidelines - fatigue factors – have been collated here, for use when PDF, 573 Kb
- Assessing current work patterns and designing new working patterns;
- Agreeing the rostering principles underlying work patterns;
- Assessing proposed changes to work patterns (e.g. overtime, rest-day working, shift swaps);
- Investigating incidents and fatigue concerns;
- Developing key performance indicators (KPIs) for fatigue, to help identify likely fatigue hotspots and prioritise fatigue risk control efforts.
RSSB Project T1083 on bio-mathematical fatigue models
RSSB project comparing bio-mathematical fatigue models and providing guidance for the GB rail industry on their use.
ORR’s Managing Rail Staff Fatigue guidance outlines (Appendix A) a “triangulation” approach to assessing likely fatigue from a working pattern. The first step involves comparing the pattern against good practice guidelines - see the Fatigue Factors summary on our website. The second step involves using a bio-mathematical fatigue model to assess the work pattern. PDF, 1,638 Kb
RSSB Project T1083 compared five available tools incorporating bio-mathematical models, and produced guidance on their use for the GB rail industry. The booklet outlines what bio-mathematical fatigue models are, explains their potential role as one part of a fatigue risk management system (FRMS), and provides advice to help organisations select a model which is appropriate to their needs.
Because many GB railway organisations use the Health & Safety Executive’s Fatigue & Risk Index (FRI), ORR has summarised some FRI-specific points from Project T1083 in “Points from RSSB Project T1083 regarding the Fatigue & Risk Index ”. PDF, 576 Kb
RSSB Project T1082 Developing fitness for duty checks and predicting the risk of experiencing fatigue
RSSB project assessing decision-aids which aim to help rail staff decide whether they are likely to be too tired to safely work their shift.
It can be very difficult for a person or their supervisor to predict how fatigued they will be throughout their shift. Staff may underestimate their risk of becoming tired, and the effect that this might have on safety. The aim of RSSB Project T1082 was to investigate options for a decision-making aid to help staff and their managers make better informed fitness-for-duty decisions in relation to fatigue risk.
Following this work, ORR are promoting awareness of rough rules-of-thumb on “Have I had enough sleep? ” PDF, 89 Kb
Have I had enough sleep? Rough rules-of-thumb
Have I had enough sleep? You may feel OK when you book-on, but it’s hard to tell how tired you’re likely to become through the whole of your shift. Here are some very rough guidelines. Everyone’s different, and many things affect fatigue - you may be too tired even within these guidelines. If in doubt, put safety first - tell your supervisor immediately, and don’t put yourself or others at risk. PDF, 89 Kb
CIRAS video on Fatigue management for shift workers
CIRAS has produced this helpful 9 minute video to help staff understand the effects fatigue can have on staff, and how fatigue risks can be reduced.
The video arose from discussions between CIRAS and Abellio London and Surrey (Bus). It outlines some of the solutions CIRAS members have introduced that staff and management from other transport modes or organisations can consider adopting.
Fatigue Key Performance Indicators (KPIs) information sheet
ORR handout document suggesting some possible key performance indicators (KPIs) for staff fatigue. PDF, 315 Kb
Rail organisations, especially those carrying out safety critical work, should regularly measure the effectiveness of their fatigue prevention and control measures. We ran a workshop in April 2017 (Chartered Institute of Ergonomics & Human Factors annual conference) to discuss key performance indicators (KPIs) for staff fatigue. Rail organisations may find the handout from the workshop useful when devising or reviewing their own fatigue KPIs. It outlines a suggested approach for deriving fatigue KPIs, suggests some possible KPIs collated from railway and wider sectors, and provides links to further information.