Complaints handling procedures
18 April 2024
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Information on complaints handling procedures for train and station operators.
Publications
Here you'll find all our publications, reports, determinations and statements.
Template station and depot documentation
2 April 2024
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This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.
Access for passenger operators
28 March 2024
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This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.
Accessible Travel Policy (ATP)
15 March 2024
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
Registers of doctors, psychologists and training and examination centres
2 November 2023
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ORR maintains registers of recognised persons as required by the Train Driving Licences and Certificates Regulations 2010 (TDLCR).
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18 September 2023
Exclusions from mainline railway requirements
16 August 2023
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This page sets out what rail systems are excluded from the mainline railway requirements of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (as amended) (ROGS).
Minor and heritage railways
1 August 2023
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There are well over 200 minor and heritage railways operating across Great Britain, and we are responsible for regulating their safety.
European derived railway safety legislation
7 June 2023
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This page gives an overview of how European railway safety legislation has been retained in the UK.
Train driving licences and certificates
22 May 2023
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Our guides provide comprehensive information on all aspects of the TDLCR.
EARR
22 May 2023
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An overview of the Health and Safety (Enforcing Authority for Railways and Other Guided Transport Systems) Regulations 2006 (as amended) (EARR).
Risk Management Maturity Model (RM3)
17 May 2023
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Helping the rail industry to achieve health and safety excellence.
Core complaints data
29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Railway Safety Regulations 1999
10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.
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7 February 2023
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The Localism Act 2011 sets out which plans local authorities and other public bodies should consult ORR on.
Depot access
2 August 2022
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We regulate access to around 100 light maintenance depots in Britain which provide services to passenger and other trains.
How to apply for a licence or a licence exemption
19 May 2022
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Information about applying for a licence or licence exemption, the costs involved and the application forms you will need to use.
ROGS
16 February 2022
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The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.
Consultation on revision of ORR guidance on application of the Railway Safety Regulations 1999 to Mark 1 type and hinged door rolling stock
30 July 2021
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We sought views on our proposed revision of ORR guidance on application of the Railway Safety Regulations 1999 (RSR 99) to Mark 1 type and hinged door rolling stock when operated on railway infrastructure where line speed exceeds 40kph.
Train driving licences frequently asked questions (FAQs)
26 July 2021
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Frequently asked questions about train driving licences.
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19 July 2021
Level crossings
15 June 2021
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The Office of Rail and Road is the enforcing authority for level crossings in Great Britain.
Brexit: New rules and legislation on rail transport from 1 January 2021
16 December 2020
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Rules and legislation on rail transport from 1 January 2021.
Consultation on the Risk Management Maturity Model (RM3) Topic set 1 for Heritage Railways
5 October 2020
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The proposed risk management maturity model (RM3) for the rail Heritage Sector.