Publications

Information on complaints handling procedures for train and station operators.

Our efficiency and finance assessment of Network Rail for 2023 relates to the fourth year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Information on the terms of access to the Channel Tunnel.

Passenger train and station operators have information obligations in their licences.

We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

We undertake targeted assurance reviews to gain in-depth understanding into ongoing or emerging issues, risks and opportunities within Network Rail which could impact regulatory targets.

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

This content and related publications refer to our annual assessment of safety on the strategic road network.

We are responsible for monitoring and enforcing the performance and efficiency of National Highways in its delivery of the Smart Motorway Action Plan.

The Office of Rail and Road (ORR) continues its market study into the provision of railway station catering services.

This document is part of how we hold Network Rail to account.

Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.

One of our core activities is to benchmark National Highways' performance and efficiency across its own regional areas or against comparable organisations.

We monitor Network Rail’s planning and delivery of enhancements (large scale projects delivering new infrastructure capabilities).

The annual report which we have produced on High Speed 1 (HS1) Ltd’s performance.

Our annual report on health and safety for 2022 to 2023 highlights the need for rail industry to meet climate challenge and for it to focus on supporting workers.

This content and related publications refer to our annual assessment of National Highways.

Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

We continue to monitor the market for open access rail services.

We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.