Online ticket retailers and fees
12 March 2024
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Our research and findings on the transparency of online rail ticket fees.
Publications
Here you'll find all our publications, reports, determinations and statements.
Asset management independent reports
16 January 2024
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Targeted assurance review reports: engineering and asset management assurance work
16 January 2024
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We undertake targeted assurance reviews to gain in-depth understanding into ongoing or emerging issues, risks and opportunities within Network Rail which could impact regulatory targets.
ORR research into accessibility
12 July 2023
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.
Market study into the supply of signalling systems
21 April 2023
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Signalling systems are an essential part of the railway. They keep passengers safe by ensuring trains do not come into conflict with each other and play a key role in freeing up capacity on our congested network.
Outputs delivery independent reports
20 July 2022
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
Delay attribution review - Scoping stage consultation
4 January 2022
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Delay attribution is the process by which the causes of reasons for delays to train services delay are determined both the 'what' and the 'who'.
Economic regulation research
17 June 2021
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An update on our review of train performance incentives.
Enhancements independent reports
7 January 2021
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Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.
UK rail industry financial information 2018-19
26 February 2020
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UK rail industry financial information presents ORR's analysis of the latest financial data from train operators, Network Rail and governments.
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29 January 2020
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We commissioned research from Breaking Blue to support our ongoing compliance monitoring of Passenger Assist by individual train companies and build on the wider body of evidence about how well Passenger Assist is meeting user needs and expectations, the results of which are set out in this report.
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3 January 2020
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On Friday 9 August 2019, there was a widespread disruption on the railway due to electrical power disruption. Services were affected with cancellations and delays. Following an initial investigation, ORR made some findings which are detailed in this report.
Passengers' awareness of terms and conditions
26 March 2019
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We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
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19 December 2018
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In December 2017 the ScotRail Alliance (comprising Abellio ScotRail and Network Rail) commissioned Nick Donovan, a former managing director of the Trans Pennine Express train operating company, to undertake a review and produce recommendations on how train performance in Scotland could be improved. In late 2018, Nichols, acting as an Independent Reporter, undertook an assessment on how well the
Ticket machines
28 March 2018
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Ticket machines (TVMs) are designed to allow rail passengers to make quick and easy ticket purchases at the station, rather than using ticket offices. It’s a popular method, with around a third of passengers using a TVM to buy their tickets.
Stirling Dunblane Alloa electrification project deliverability review - Summary report
25 July 2017
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In May 2017, we commissioned an Independent Reporter, Nichols, to carry out a deliverability review of Stirling Dunblane Alloa (SDA) electrification project. The forecast cost for the works had risen considerably since the beginning of the control period and Network Rail was indicating costs were due to rise still further.
ORR’s independent review of RSSB in 2016
28 November 2016
Passenger rail: Trends and comparisons for franchised operators
23 February 2016
Content archived on 24 April 2024
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Passenger rail: Trends and comparisons for franchised operators sets out our analysis of trends in the franchised passenger rail industry and compares the costs and revenues of franchised operators, in the context of the service they provide between 2001 and 2014 .
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7 January 2016
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Evidence of revenue generation and abstraction from historical open-access entry and expansion
Passenger experience report
2 April 2014
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A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.
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28 March 2014
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We commissioned some research to see how much people knew about the assistance provided when travelling by rail.
Rail passenger compensation and refund rights
21 February 2014
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Report on rail passengers' awareness of their compensation and refund rights.
Costs and revenues of franchised passenger train operators in the UK
22 January 2014
Content archived on 24 April 2024 - Superseded by UK rail industry financial information
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'Costs and revenues of franchised passenger train operators in the UK' compares for the first time the expenditure of the 19 franchised Train Operating Companies (TOCs),
Periodic review 2008 (PR08) consultants' reports
14 January 2014