Publications

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Social Media - How to tweet your customers’ right

15 March 2015
The purpose of this report was to investigate whether we could identify any data which would help us gauge how train operators approach social media from a passenger engagement and a complaints perspective.

Published statistics

6 December 2013
We are the primary producer of Official Statistics for rail. On our data portal we publish a suite of rail statistics covering six main themes, including performance, usage and safety. Statistical releases provide commentary on the latest statistics to help users interpret the data. In addition, we publish associated data tables and interactive dashboards. The majority of our statistics have been