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Delay compensation claims

Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies’ processed and resolved these.

For details on how these statistics are compiled, please see our Passenger rail service complaints and delay compensation claims methodology and quality report  and for information on any revisions, please see our Revisions Log.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk


Latest statistical release

Delays compensation claims fact sheet 2019-20 Q3
Delays compensation claims fact sheet 2019-20 Q3

Date published: 02 Apr 2020
Date next published: 25 Jun 2020

Key results

  • There were 1.8 million delay compensation claims closed by train operators between 13 October 2019 and 4 January 2020 (2019-20 Q3).
  • Overall, 98.4% of delay compensation claims were closed within 20 working days in 2019-20 Q3.
  • Of these claims closed, 84.4% of claims were approved by train operators within 2019-20 Q3.