Information for the public

In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.

As the regulator of Britain's railways we are here to improve the safety, value and performance of railways, today and in the future.

Rail compensation super-complaint

Our response report published on 18 March 2016 to the Which? super-complaint, recommends a package of measures to deliver results for consumers.

Find out more

Compensation for delays

If you are delayed in reaching your final destination then you may be entitled to compensation, depending on the length of the delay and the train company you are travelling with.

Our summary document includes more information

Buying a train ticket

Information to help you understand the differences between rail tickets.


We are not the regulator for passenger fares and we have no role in relation to penalty fares. Find out who is and who to contact.

Passengers with disabilities

All licensed train and station operators are required to establish and comply with a Disabled People’s Protection Policy (DPPP).

Helping you with your enquiry

Guidance on making a complaint about your railway ticket or travelling experience.

Service disruption

Find out who to contact in case of disruption to your train service due to adverse weather or engineering works.

Train journey information

Who you should contact if you have a complaint about the passenger information given during your train journey.


Information about station platform gaps and on-train crowding, detailing how to report complaints and our safety policy position.

Station car park charges

The decision to charge for car parking at a station and, if so, at what level is a commercial decision for the station operator.

High speed rail (HS2)

High speed rail (HS2) is a project run by the Department for Transport (DfT).

What's going on in my area

Information about train operators as well as details of network enhancement projects by region.

Rail compensation super-complaint

On 21 December 2015 Which? submitted a super-complaint to us raising concerns that most delayed rail passengers are not aware of, nor apply for, the compensation to which they are entitled.