Information for the public
In this section you will find information for railway passengers such as train fares, train station car park charges; safety-related issues such as station platform gaps and crowding on trains; service disruption; and information about your train journey.
As the regulator of Britain's railways we are here to improve the safety, value and performance of railways, today and in the future.
Rail compensation super-complaint
Our response report published on 18 March 2016 to the Which? super-complaint, recommends a package of measures to deliver results for consumers.Find out more
Compensation for delays
If you are delayed in reaching your final destination then you may be entitled to compensation, depending on the length of the delay and the train company you are travelling with.Our summary document includes more information
We are not the regulator for passenger fares and we have no role in relation to penalty fares. Find out who is and who to contact.
All licensed train and station operators are required to establish and comply with a Disabled People’s Protection Policy (DPPP).
Guidance on making a complaint about your railway ticket or travelling experience.
Find out who to contact in case of disruption to your train service due to adverse weather or engineering works.
Who you should contact if you have a complaint about the passenger information given during your train journey.
Information about station platform gaps and on-train crowding, detailing how to report complaints and our safety policy position.
The decision to charge for car parking at a station and, if so, at what level is a commercial decision for the station operator.
Information about train operators as well as details of network enhancement projects by region.
On 21 December 2015 Which? submitted a super-complaint to us raising concerns that most delayed rail passengers are not aware of, nor apply for, the compensation to which they are entitled.