Information about your train journey
Since 2012 train and station operators have had a licence condition which obliges them to give passengers the information that they need to plan and make their journey with a reasonable degree of assurance.
Please find details of who you should contact if you have a complaint about the passenger information given during your train journey.
If you have a complaint about the information provided to you about your train journey, you should address it to the relevant train operating company. If you are dissatisfied with the train operator's response, you can contact Transport Focus or London TravelWatch as appropriate.
We report on individual operator performance in providing passenger information in our annual 'Measuring Up' consumer report.
In 2016 we updated our regulatory statement on passenger information. These changes enable us to take enforcement action if required to resolve any serious issues.