Researchers

We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

The Office of Rail and Road (ORR) continues its market study into the provision of railway station catering services.

This document is part of how we hold Network Rail to account.

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

For the five years from April 2024, Network Rail plans to spend £43.1 billion operating, maintaining and renewing Britain’s railways.