Is the rail ticket market innovative and competitive enough to serve the interests of passengers?
Content archived on 16 February 2023
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                Improvements in technology are changing the way passengers buy their rail tickets and the form of the ticket itself is changing rapidly. Ticket offices remain popular but rail passengers are now making greater use of the internet and ticket vending machines to buy tickets. They have greater choice and more convenient forms of tickets, with smart ticketing and mobile ticketing. They are also buying
           
       
     
       
     
 
