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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
Our annual rail consumer reports summarise our key interventions to protect passengers and to secure improvements for rail users across the consumer areas that we regulate:
- ticket retailing and passenger rights
- passenger information
- accessible travel
- complaints handling and compensation
- the Rail Ombudsman
This year’s report highlights our key interventions to protect passengers during 2024 to 2025 and our forward plan for 2025 to 2026.
Latest report
Annual rail consumer report 2024 to 2025
11 July 2025
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Covering the period from 1 April 2024 to 31 March 2025
2022 research and reports Collapse accordion Open accordion
Previous HTML annual rail consumer reports Collapse accordion Open accordion
- Annual rail consumer report 2023 to 2024
Published 11 July 2024