The main consumer-facing conditions which we monitor and enforce are set out in this section.
Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Online ticket retailers and fees
Our research and findings on the transparency of online rail ticket fees.
Audit of train company websites
Findings of our audit of train company websites against the retail information Code of Practice.
Passengers' awareness of terms and conditions
We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions.
Channel Tunnel COVID-19 enforcement
Rail operators using the Channel Tunnel have to ensure passengers meet Covid-19 regulations.