Accessibility statement


This accessibility statement applies only to the Office of Rail and Road (ORR) website at

This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that the third party software we use for interactive graphs on this website is not accessible. All of the data underpinning these graphs are available as accessible alternatives in the ORR data portal Open Document Spreadsheet data tables.

We have also worked to make the website text as clear and easy to understand as possible.

What to do if you cannot access parts of this website

If you need any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Customer Correspondence Team via:

  • web enquiry form
  • email:
  • telephone: 020 7282 2000 (select option 3)
  • post:
    Customer Correspondence Team
    Office of Rail and Road
    25 Cabot Square
    E14 4QZ

We will consider your request and will endeavour to get back to you with the accessible format within 20 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact us with the above details.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The Enforcement procedure is set out in Part 5 of the Accessibility Regulations.

Contacting us by phone or visiting us in person
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We do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you require this service, please talk to us in advance.

Our offices have a portable audio induction loop to be used in meetings. If you contact us before your visit we will look to arrange a British Sign Language (BSL) interpreter.

Please contact reception on 020 7282 2000.

Technical information about this website’s accessibility
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The Office of Rail and Road is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non accessible content
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The content listed below is non-accessible for the following reasons.

Disproportionate burden

The following items have been identified as disproportionate burden and will be reviewed annually.

Interactive charts

  • They are not accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)

Some of our interactive charts are not accessible to a screen reader and can be difficult to navigate using keyboard only. These are built through third party software and are embedded within our website.

These charts are updated to coincide with the publication of our statistical releases. We believe that making these charts fully accessible is a disproportionate burden within the meaning of the accessibility regulations at this time due to the cost involved in procuring alternative software and ensuring compatibility with our content management system. However, all of the data underpinning these charts are available as accessible alternatives in our Open Document Spreadsheet data tables. 

Preparation of this accessibility statement

We last tested this website in October 2018. The ORR Digital Team carried out the test internally.

We approached content by type to decide on a sample of pages to test. For example, we chose pages with:

  • the different templates on our website
  • specific CSS and content layouts
  • embedded videos
  • images, charts and tables
  • our contact form
  • our search function

This statement was first prepared on 20 September 2019. It was last updated on 23 September 2020.