Accessibility statement


This accessibility statement applies only to the Office of Rail and Road (ORR) website at

This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, for example:

  • where videos are used, the Play button does not describe what is about to be played

Feedback and contact information

If you cannot access parts of this website and or you need any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us via:

  • email:
  • telephone: 020 7282 2000 (select option 3)
  • post:
    Public Correspondence Team
    Office of Rail and Road
    25 Cabot Square
    E14 4QZ

We will consider your request and will endeavour to get back to you with the accessible format within 20 working days.

If you cannot view the maps on our contact pages, call or email us for directions.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact us with the above details.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The Enforcement procedure is set out in Part 5 of the Accessibility Regulations.

Contacting us by phone or visiting us in person

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We do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you require this service, please talk to us in advance.

Our offices have a portable audio induction loop to be used in meetings. If you contact us before your visit we will look to arrange a British Sign Language (BSL) interpreter.

Please contact reception on 020 7282 2000.

Technical information about this website’s accessibility

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The Office of Rail and Road is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

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Non-compliance with the accessibility regulations

Play button on videos:

  • Success Criterion 3.3.2 Labels or Instructions

We utilise YouTube for hosting our video content. Currently it is not possible to edit the labelling of the controls to include a description of the video on the Play button. Therefore, all Play buttons are just labelled ‘Play’. This is compounded when there is more than one video on the page and screen reader users are presented with two ‘Play’ buttons with no distinction between them.

Some documents we publish are produced for ORR by third parties. We inform third parties of our accessibility requirements but sometimes we publish documents that are not accessible to meet deadlines.  We fix these as soon as we can after publishing.  

Contact us if you need these documents in an alternative format.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix PDF publications launched before this date.

Some documents we publish are submitted to ORR by third parties and may not be compliant. We do not fund, develop or control this content. Examples include access contracts between third parties, and responses to consultations. The accessibility regulations do not require us to make content submitted to us by third parties accessible.

Contact us if you need these documents in an alternative format.

Preparation of this accessibility statement

This statement was first prepared on 20 September 2019. It was last reviewed on 26 October 2023.

This website was last tested on 20 July 2021. The test was carried out by the Government Digital Service. It was previously tested by The Shaw Trust in April 2021.

We approached content by type to decide on a sample of pages from for The Shaw Trust to test. For example, we chose pages with:

  • the different templates on our website
  • specific content layouts
  • embedded videos
  • images, charts and tables
  • our search and filtering functions