Consultations

In this consultation we set out proposals to replace our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice and amended licence condition.

We sought views on our proposed revision of ORR guidance on application of the Railway Safety Regulations 1999 (RSR 99) to Mark 1 type and hinged door rolling stock when operated on railway infrastructure where line speed exceeds 40kph.

In this consultation, part of ORR’s periodic review 2023 (PR23) programme, we present initial proposals for incremental reform of Network Rail’s access charges.

In this consultation, part of ORR's periodic review 2023 (PR23) programme, we present initial proposals for reform of Network Rail’s train performance regime.

We sought views on a new draft guidance publication 'Principles for managing level crossing safety'.

This page details proposals to grant licences or licence exemptions on which we are consulting.

We have responded to comments on our proposals for a delay compensation licence condition, code of practice and Third Party Intermediary code. We now welcome comments on the wording of the draft delay compensation licence condition and code of practice.

The Department for Transport (DfT) has commissioned the ORR to undertake a stakeholder survey about the impact and effectiveness of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).

The proposed risk management maturity model (RM3) for the rail Heritage Sector.

Delay attribution is the process by which the causes of reasons for delays to train services delay are determined both the 'what' and the 'who'.

For holders of EU passenger licences we updated their GB Statement of National Regulatory Provisions (SNRP) as well as their station licences on 3 December 2019. On 24 June 2020 we also updated those operators who just hold station licences too. For operators who provide traction only services, we have now modified their SNRPs.

Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

Two rail companies have applied to ORR for exemption from the law which requires the provision of automatic train protection (ATP). The application relates to specific Chiltern Railways trains operating on Chiltern routes, south of Aynho Junction.

Following this consultation we have published our policy statement relating to a progressive approach to infrastructure authorisation.

We are making changes to the model track access contract to reflect new arrangements concerning access arrangements for the Core Valleys Lines (CVL). These are particularly relevant for those who wish to operate freight trains between the CVL and Network Rail Infrastructure Ltd’s (Network Rail’s) network.

A summary of our draft conclusions on the final Five Year Asset Management Statement (5YAMS) that was submitted to us on 31 May 2019. It is the culmination of the first phase of our examination and draws from detailed analysis that is explained in a number of supplementary documents published alongside it. Together these form the draft determination.

Consultation outcome In January 2020 we published a consultation on an updated monitoring framework and enforcement policy for Highways England, titled Holding Highways England to account. This new policy replaces our existing monitoring framework and enforcement policy for Highways England and comes into effect for the start of road period 2, from 1 April 2020. We received 17 responses to the

updated guidance, reflecting the European Commission’s Implementing Regulation (EU) 2017/2177 of 22 November 2017 on access to service facilities and rail-related services (stations, light maintenance depots, freight terminals and other sites and associated services).

We carried out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.

Following our consultation in March, we are now updating our regulatory arrangements 2013 for the way we deal with Network Rail's land disposals.

We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

Alongside the Accessible Travel Policy Guidance and the responses themselves, we have published a summary of the responses, and set out the steps we will take to ensure train and station operators, including Network Rail, deliver these improvements.

Five rail companies have applied to ORR for exemption from the law which requires the provision of automatic train protection.

We have now published separate guides for the Train Driving Licences and Certificates Regulations 2010.