Passenger information


We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.

Provision of rail timetable information

Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.

Passenger Information Improvement Plan

We have asked that Network Rail, train and station operators work together to publish a Passenger Information Improvement Plan and revise it annually.

Passenger information licence conditions

Passenger train and station operators have information obligations in their licences.