This document is part of how we hold Network Rail to account. It sets out our views on Network Rail's delivery to its wide range of stakeholders within its regions and functions, highlighting any current and forthcoming risks as well as other areas of concern.
The Office and Rail and Road is working in conjunction with the professional research agency Breaking Blue and train companies to gather feedback on passengers' experiences of using assisted travel services.
Minor and heritage railways are 'lines of local interest', museum railways or tourist railways that preserve, recreate or simulate railways of the past; or demonstrate or operate historical or special types of motive power or rolling stock.
Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.