Publications

Here you'll find all our publications, reports, determinations and statements. 
Clear filters

Complaints Code of Practice

2 February 2023
Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Workforce management information

26 January 2023
Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.

Network statements

17 January 2023
A network statement is an annual publication that each major UK network operator must produce.

Spending figures

17 January 2023
Details of payments in excess of £25,000 which have been made to our suppliers each month.

Vacancies

9 January 2023
View and apply for current vacancies at the Office of Rail and Road.

Better regulation

19 December 2022
We set out our approach to better regulation in order to meet our statutory reporting requirements.

PR23 policy framework initial consultations

19 December 2022
A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.

Board meeting minutes

13 December 2022
ORR's board meets around ten times a year (monthly except August and December).

Consumer Expert Panel

2 December 2022
Our Consumer Expert Panel provides independent advice to help us fulfil our vision of making the rail industry better for current and future consumers.