Publications

Here you'll find all our publications, reports, determinations and statements. 

Complaints Code of Practice

2 February 2023
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Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Workforce management information

26 January 2023
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Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.

Network statements

17 January 2023
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A network statement is an annual publication that each major UK network operator must produce.

Spending figures

17 January 2023
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Details of payments in excess of £25,000 which have been made to our suppliers each month.

Vacancies

9 January 2023
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View and apply for current vacancies at the Office of Rail and Road.

Better regulation

19 December 2022
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We set out our approach to better regulation in order to meet our statutory reporting requirements.

PR23 policy framework initial consultations

19 December 2022
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A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.

Board meeting minutes

13 December 2022
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ORR's board meets around ten times a year (monthly except August and December).

Consumer Expert Panel

2 December 2022
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Our Consumer Expert Panel provides independent advice to help us fulfil our vision of making the rail industry better for current and future consumers.