Improving Assisted Travel
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Publications
Here you'll find all our publications, reports, determinations and statements.
Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services
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Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.
Passenger Information Improvement Plan
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We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.
Holding Network Rail to account
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How we will hold Network Rail (including routes, the System Operator (SO) and other relevant business units) to account against the network licence.
Board meeting minutes
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ORR's board meets around ten times a year (monthly except August and December).
Stakeholder engagement
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We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).
Track access decisions
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This section contains decisions we have made since 2019. For older decisions, please see our decisions library. All approved agreements and subsequently approved amendments to track access decisions are held on our public register.
Current licence casework consultations
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This page details proposals to grant licences or licence exemptions on which we are consulting.
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ORR is minded not to apply an annual adjustment to FTAC during the remainder of CP6, and invites views in response.
Annual report on HS1 Ltd 2019-20
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The annual report which we have produced on High Speed 1 (HS1) Ltd’s performance.
Monitoring Network Rail's efficiency
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By reporting on Network Rail’s efficiency and wider financial performance over time, we give assurance to rail users and funders that Network Rail is delivering what is expected and at the same time, we provide a strong reputational incentive on Network Rail to become more efficient.
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We last published cost benchmarking analysis as part of PR18 and committed to updating this evidence base annually. We also stated our intention to make greater use of comparative regulation in CP6, with cost benchmarking playing an important role. This document is the first annual cost benchmarking report of Network Rail in CP6.
Highways Monitor - Annual assessment of Highways England’s performance
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This is the Office of Rail and Road’s annual assessment of Highways England's performance and delivery of its investment plan, covering the first road period, from April 2015 to March 2020.
Annual report and accounts 2019-20
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Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.
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Letter to the Department for Transport (DfT) about Highways England's performance in Road Period 1.
Approach to authorisations under the Railways (Interoperability) Regulations 2011
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Following this consultation we have published our policy statement relating to a progressive approach to infrastructure authorisation.
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This policy statement sets out our approach to interoperability authorisations under the Railways (Interoperability) Regulations 2011 (as amended) (the Regulations).
Annual health and safety report
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The ORR annual report on health and safety 2019/20 stresses that safety across Britain's railways has improved over the last 12 months but more needs to be done to tackle the impacts of climate change.
Mainline certificates
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ROGS safety certificates and authorisations issued by us for mainline operators.
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Our independent review of the Rail Ombudsman scheme after 12 months of its commencement.
ORR research into passenger experiences of assisted travel
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The Office and Rail and Road is working in conjunction with the professional research agency Breaking Blue and train companies to gather feedback on passengers' experiences of using assisted travel services.
Annual rail consumer report 2020
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.
Railway guidance documents
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We produce internal instructions and guidance in the form of railway guidance documents.
Coronavirus advice
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This page contains our current coronavirus (COVID-19) advice for the railway industry, and a summary of our own working arrangements at the present time.