Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.
We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.
This section contains decisions we have made since 2019. For older decisions, please see our decisions library. All approved agreements and subsequently approved amendments to track access decisions are held on our public register.
By reporting on Network Rail’s efficiency and wider financial performance over time, we give assurance to rail users and funders that Network Rail is delivering what is expected and at the same time, we provide a strong reputational incentive on Network Rail to become more efficient.
We last published cost benchmarking analysis as part of PR18 and committed to updating this evidence base annually. We also stated our intention to make greater use of comparative regulation in CP6, with cost benchmarking playing an important role. This document is the first annual cost benchmarking report of Network Rail in CP6.
The ORR annual report on health and safety 2019/20 stresses that safety across Britain's railways has improved over the last 12 months but more needs to be done to tackle the impacts of climate change.
The Office and Rail and Road is working in conjunction with the professional research agency Breaking Blue and train companies to gather feedback on passengers' experiences of using assisted travel services.