Consumer

By Marcus Clements, Head of Consumer Policy

Passengers will be able to claim compensation more easily when their train is delayed under a new licence condition proposed today by the Office of Rail and Road (ORR).

Rail passenger journeys in Great Britain saw a dramatic fall towards the end of the quarter ending in March of this year following the impact of the coronavirus, as people heeded government advice against all unnecessary travel.

By Stephanie Tobyn, Deputy Director for Consumers.

By Bryan Little, Consumer Policy Team.

By Anna Saunders, Senior Manager, Consumer Policy.

The Office of Rail and Road (ORR) has today published the rail industry's next steps to deliver substantive improvements to the provision of information to passengers, including during disruption.

Figures published today by the Office of Rail and Road (ORR) confirm that Waterloo Station remains in top spot for the total number of passenger entries and exits with an incredible 94.2 million in a year.

The Office of Rail and Road (ORR) has today opened a consultation to revise its Accessible Travel Policy (ATP) Guidance to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

By Mark Gough, HM Inspector of Railways.