Consumer

Know your rail rights campaign

17 December 2020

Today we have launched ‘Know Your Rail Rights’; a campaign to better empower passengers. The campaign provides information about passengers’ rights on issues from complaints, refunds through to ticketing terms and conditions.

New rail and road podcast puts spotlight on passenger rail accessibility progress

15 December 2020

The rail industry has taken a step forward in how it manages accessible travel but it is important that this work continues, says disability charity Scope and rail regulator the Office of Rail and Road.

The Rail & Road Pod – Episode 1: Accessible travel

15 December 2020

The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network.

Train Companies must do more to keep passengers informed about timetables

22 October 2020

The Office of Rail and Road (ORR) has warned train operators that further action is needed to fulfil their obligations of providing passengers with adequate timetable information.

Rail regulator introduces new guidance to help stop disabled passengers being stranded on their journey

23 September 2020

The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways.

ORR updates guidance to improve disabled passengers’ experience on rail replacement services

16 September 2020

The Office of Rail and Road’s new accessible travel guidance has been published today.

Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services

16 September 2020

Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

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