Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
- Press releases
Rail regulator proposes to change redress policies when booked assistance fails disabled passengers
2 May 2025 - Press releases
Rail regulator calls for better information on board rail replacement bus services entering disrupted festive period
18 December 2024 - Press releases
Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you
16 December 2024 - Press releases
Rail regulator unveils proposals for new passenger assistance ratings for train companies
11 December 2024 - Press releases
Regulator accepts Northern’s new plan to improve passenger assistance
6 December 2024 - Press releases
Passengers cannot consistently rely on help points at stations, says rail regulator
7 November 2024 - Press releases
ORR calls for action after concerns about reliability of Northern Trains’ help for disabled passengers
19 September 2024 - Press releases
Stranded trains report shows need for greater focus on passenger welfare
1 August 2024 - Press releases
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024 - Press releases
Rail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024 - Press releases
Passengers need improved reliability and real-time information for station lifts, says regulator
15 March 2024 - Press releases
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024 - Press releases
Rail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024 - Press releases
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023 - Press releases
Regulator calls for improvements in passenger information for rail replacement buses
30 November 2023 - Press releases
ORR welcomes progress by industry in training staff to support disabled passengers
8 June 2023 - Press releases
ORR appoints provider and strengthens Rail Ombudsman scheme for passengers
30 May 2023