Press releases
Media centre
Here you can read press releases and statements. You can also catch up on our blogs, podcasts and newsletters (sign-up to our newsletter), which feature many interesting topics for road and rail users and professionals.
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Press releasesProgress made improving help points at stations, but more work required, says rail regulator
13 March 2026
Press releasesRail passenger assistance ranked for first time by ORR, as regulator investigates Northern Trains’ disability awareness training
12 December 2025-
Press releases
Rail regulator proposes to change redress policies when booked assistance fails disabled passengers
2 May 2025 
Press releasesRail regulator calls for better information on board rail replacement bus services entering disrupted festive period
18 December 2024
Press releasesHave you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you
16 December 2024-
Press releases
Rail regulator unveils proposals for new passenger assistance ratings for train companies
11 December 2024 -
Press releases
Regulator accepts Northern’s new plan to improve passenger assistance
6 December 2024 -
Press releases
Passengers cannot consistently rely on help points at stations, says rail regulator
7 November 2024 -
Press releases
ORR calls for action after concerns about reliability of Northern Trains’ help for disabled passengers
19 September 2024 
Press releasesStranded trains report shows need for greater focus on passenger welfare
1 August 2024-
Press releases
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024 
Press releasesRail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
Press releasesPassengers need improved reliability and real-time information for station lifts, says regulator
15 March 2024-
Press releases
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024 
Press releasesRail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024
