News

ORR statement on new rail delay compensation research, published by Transport Focus

Content archived on 15 September 2025

17 November 2016

To understand more about passengers’ awareness of compensation eligibility and their experiences of claiming compensation for train delays, we contributed funding for Transport Focus to undertake a survey of 8000 passengers.

Office of Rail and Road update - November 2016

Content archived on 15 September 2025

10 November 2016

Welcome to ORR’s first monthly newsletter. We hope you find this brief snapshot of our activities informative and useful. Feedback is always welcome. And remember, you can keep up to date with us on Twitter @railandroad.

ORR appoints new Director, Railway Planning and Performance

Content archived on 15 September 2025

7 November 2016

The Office of Rail and Road (ORR) has appointed Graham Richards substantively as Director, Railway Performance and Planning. Graham was previously acting as interim in the role following the departure of the previous incumbent.

Regulator publishes revised guidance for rail industry on developing and maintaining staff competence

Content archived on 15 September 2025

3 November 2016

The Office of Rail and Road (ORR) has published updated guidance on developing and maintaining staff competence for use in the railway industry.

Positive steps towards a more consumer-focused rail retail industry

Content archived on 15 September 2025

5 October 2016

The Office of Rail and Road (ORR) today concluded its review of the rail retail market, which focused on how tickets are sold to passengers.

Transport Secretary appoints three new non-executive directors to join the board of the Office of Rail and Road

Content archived on 15 September 2025

30 September 2016

As announced by the Department for Transport, Transport Secretary Chris Grayling has appointed three new non-executive directors to join the board of the Office of Rail and Road (ORR), the independent body which regulates Britain’s railways and monitors Highways England.

Network Rail fined £4million for Suffolk level crossing fatality

Content archived on 15 September 2025

21 September 2016

Network Rail has been fined £4million for breaches of health and safety law which led to a fatality at Gipsy Lane pedestrian level crossing near Needham Market, Suffolk, in 2011.

Safety on the roads

Content archived on 15 September 2025

21 September 2016

By Peter Antolik, Director, Highways.

A noteworthy year for railway safety

Content archived on 15 September 2025

11 August 2016

By Justin McCracken.

Network Rail fined for not complying with electrical safety order

Content archived on 15 September 2025

5 August 2016

Network Rail has been fined £70,000 for failing to comply with an Improvement Notice issued by the Office of Rail and Road (ORR). The Improvement Notice required electrical cabinets on the railway to be made safe, reducing the risk of passengers and other members of the public being exposed to live 650V electrical equipment.

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