Press releases

In a letter to industry, the Office of Rail and Road (ORR) has praised train operators and Network Rail for their disability awareness refresher training.

The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.

ORR has today written to Network Rail over concerns about a backlog in examining the condition of its railway structures such as bridges, tunnels and culverts.

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

Amey Rail Limited (ARL) has been fined £533,000 after pleading guilty to an offence under the Health and Safety at Work etc. Act 1974, which followed an investigation and prosecution by industry regulator the Office of Rail and Road (ORR).

Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.

The rail regulator’s latest official statistics show that for the quarter October to December 2022, Britain’s railways saw 4.5% of all planned trains cancelled, the highest since the record began in 2014*.

The Office of Rail and Road has secured key improvements to how Avanti passengers plan and book their journeys.