Rail passengers

Contact details for sending invoices and resolving payment queries.

Our research and findings on the transparency of online rail ticket fees.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2015.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2016.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2021.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2020.

Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2019.

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.