Rail operators

ORR authorises new platform at Ynyswen Station

17 November 2025
The Office of Rail and Road (ORR) has authorised significant upgrades to Ynyswen railway station in South Wales, which form part of the Core Valley Lines (CVL) transformation project. They will improve service capacity, accessibility, and deliver a more sustainable and efficient transport network for local communities.

The board

17 November 2025
We are governed by a board responsible for setting our strategy and overseeing its delivery.

Whistleblowing to ORR

5 November 2025
Information on how to make a whistleblowing disclosure to the Office of Rail and Road.

Consultation on Accessible Travel Policy (ATP) Guidance redress requirements

29 October 2025
Sought views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We also invited comments on any other matters in the ATP Guidance that relate to the redress requirements.

New streamlined guidance for third party rail investment

24 October 2025
Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.

The Investment Framework

24 October 2025
Our investment framework provides a means for infrastructure projects to be approved, specified and delivered outside of the periodic review process.

Complaints and compensation

23 October 2025
Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.
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