Passenger information
25 June 2021
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We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.
Rail operators
Level crossings
15 June 2021
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The Office of Rail and Road is the enforcing authority for level crossings in Great Britain.
What are level crossings
15 June 2021
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A level crossing is where a railway crosses a road or right of way on the level; that means without the use of a tunnel or bridge.
Office of Rail and Road Update - June 2021
28 May 2021
Call for evidence regarding DB Cargo UK Limited’s disposal policy
13 May 2021
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On 29 March 2021, we opened a call for evidence on the proposal by DBC UK to discontinue its disposals policy. The call for evidence closed on 26 April 2021 and four responses were received from industry stakeholders.
How train and station operators are meeting ORR’s accessibility requirements
27 April 2021
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By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.
Office of Rail and Road Update - April 2021
31 March 2021
Office of Rail and Road Update - March 2021
3 March 2021
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Welcome to our March newsletter.
Tens of thousands of railway staff trained in understanding disabled people’s needs
2 March 2021
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Tens of thousands of railway staff are being trained to communicate more effectively with disabled passengers, understand the challenges they may face when travelling, and to refresh their knowledge and skills to provide any assistance needed.
20 Years on: Recalling the Great Heck rail disaster
26 February 2021
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The train, from Newcastle to London King’s Cross, derailed into the path of an oncoming freight train. Ten people lost their lives that day including the drivers of both trains. 82 were seriously injured.