The Office of Rail and Road (ORR) has today approved the action Network Rail must take to improve train performance for passengers and freight users both immediately and in the longer term.
The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.
We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
We sought the views of tramway dutyholders on our proposed approach to improving how the safety of Britain’s tramways is regulated and supervised by ORR.