Researchers

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

As well as our market reviews and market studies, ORR engages in a range of other activities to promote competition.

Our overall decisions on what Network Rail should deliver between 2019-2024.