Researchers

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

We continue to monitor the market for open access rail services.

The annual reports which we have produced on High Speed 1 (HS1) Ltd’s performance.

Our annual report summarises the key activities and events of the reporting year against the framework of objectives set out in our business plan.

We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

All our PR23 publications, including consultations, notices and reports will be added to this page during the review.