Online ticket retailers and fees
4 March 2025
Body
Our research and findings on the transparency of online rail ticket fees.
Consumer Law
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024
Body
Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.
Consumer law
13 December 2023
Body
Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023
Body
Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.