Consumer

Consumer law

17 March 2021
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

Improving Assisted Travel

2 March 2021
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Know your rail rights

17 December 2020
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We have launched this campaign to better empower rail passengers.

Know your rail rights campaign

17 December 2020
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Today we have launched ‘Know Your Rail Rights’; a campaign to better empower passengers. The campaign provides information about passengers’ rights on issues from complaints, refunds through to ticketing terms and conditions.