Consumer

Passenger information

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We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.

Improving Assisted Travel

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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Passenger Information Improvement Plan

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We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.

Tickets and fares

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We've published our research into passengers' experiences of ticket machines. We are not the regulator for fares and have no role in relation to penalty fares.