Consumer

Consumer law

13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.

Rail regulator assumes sponsorship of the Rail Ombudsman

26 November 2023
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The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. This fulfils the Plan for Rail commitment for ORR to take on this role and will allow it to hold the provider to account for the independent and impartial delivery of the service.

Accessible Travel Policy (ATP)

27 September 2023
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.