Consumer

ORR seeks views on new safeguards for fair rail ticket market under Great British Railways

9 October 2026

The Office of Rail and Road (ORR) has today launched a consultation on a draft Retail Code of Practice that would establish new safeguards for the future online rail ticket market under Great British Railways (GBR). The draft Code is intended to help ensure the market remains fair and open, supporting competition and passenger choice as GBR takes on a major role in rail retail.

Retail Code of Practice

9 October 2026

Seeks feedback on the draft Retail Code of Practice which will provide safeguards in the rail retail market in connection with GBR’s integrated role as both operator of industry-wide retail systems and rail ticket retailer.

ORR investigation into Northern Trains Limited

8 September 2026

In December 2025, ORR opened an investigation into whether Northern contravened or was contravening Condition 5 (Accessible Travel Policy) of its licence obligations.

Northern delivers disability training commitments after ORR intervention

8 September 2026

Northern Trains has overhauled the way it manages the training of its staff to support disabled passengers following an investigation by the Office of Rail and Road (ORR), earlier this year.