Provision of rail timetable information
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Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.
Consumer
Train Companies must do more to keep passengers informed about timetables
22 October 2020
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The Office of Rail and Road (ORR) has warned train operators that further action is needed to fulfil their obligations of providing passengers with adequate timetable information.
Passenger information
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We ensure train companies provide accurate and timely information, particularly during disruption. We also investigate timetabling issues.
Rail regulator introduces new guidance to help stop disabled passengers being stranded on their journey
23 September 2020
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The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways.
ORR updates guidance to improve disabled passengers’ experience on rail replacement services
16 September 2020
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The Office of Rail and Road’s new accessible travel guidance has been published today.
Improving Assisted Travel
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services
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Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.
Passenger Information Improvement Plan
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We have asked that Network Rail, train and station operators, work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan and revise it and re-issue it annually.
Regulator’s insistence on better passenger information drives industry change
4 September 2020
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The Office of Rail and Road (ORR) and the rail industry are working together to improve passenger information.
Tickets and fares
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We've published our research into passengers' experiences of ticket machines. We are not the regulator for fares and have no role in relation to penalty fares.