Consumer

Train operators in Great Britain must provide appropriate, accurate and timely information as a licence condition, condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions.

Members of the consumer team explored first-hand what travel is like for disabled passengers.

The Office of Rail and Road has today published the final version of a new Complaints Code of Practice (CoP) for train and station operators.

The Office of Rail and Road’s (ORR) annual rail consumer report shows it has worked constructively across the rail industry to deliver improvements for passengers, including on accessibility and in improving access to compensation.