Consumer

The Office of Rail and Road says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal.

Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.

The Office of Rail and Road believes good progress has been made over the past year in the quality of information provided about planned rail replacement bus services, but concerns remain with the passenger experience during the actual journey.

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.