Consumer

Passengers need improved reliability and real-time information for station lifts, says regulator

15 March 2024
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- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning

Rail regulator identifies areas of focus for industry on improving passenger assistance

4 March 2024
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The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.

Consumer law

13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.