Consumer

Improving Assisted Travel

28 September 2022
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Annual rail consumer report 2022

7 July 2022
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

Complaints and compensation

26 April 2022
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Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out guidance and requirements on what these procedures should contain.