Blog

ORR has concluded its review of Southern train’s customer service for passengers needing help using trains, which has led to changes in Southern’s processes.

By Richard Coates, Deputy Director, Highways.

Rebekah Paul, Senior Statistical Analyst, explains new train performance measures.

By Adam Spencer-Bickle, Senior Economist, Office of Rail and Road (ORR)

By Peter Darling, HM Inspector of Railways.

Regulator, the Office of Rail and Road (ORR), has today opened a market review of the supply of ticketing equipment and systems. These include ticket vending machines, ticket issuing systems, and ticket gates.

As part of the 2018 periodic review (PR18) of Network Rail, the Office of Rail and Road is today consulting on its approach to calculating the charges operators pay to access the rail network.

By Marcus Clements, Head of Consumer Policy.

By John Larkinson, Director of Railway Markets and Economics.

By Emily Bulman, Head of Regulatory Framework, Office of Rail and Road (ORR).