This is dictated by the nature and complexity of your project and your familiarity with rail standards and legislation. As a general rule, it is helpful if you engage with us as soon as possible, once you are aware of how your project will have an impact on railway safety, infrastructure, operations etc. In particular, if you have any concerns regarding safety, interoperability, access or
The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.