Rail

Regulator reports on rail companies’ work for passengers

Content archived on 12 July 2025

1 June 2016
The Office of Rail and Road (ORR) has today reported for the first time on how the rail industry is meeting its obligations to provide accurate and timely information, help disabled passengers, manage complaints and comply with consumer law.

A safer, more efficient and better performing railway

Content archived on 12 July 2025

18 May 2016
Rail passengers and freight customers need a safe, reliable and efficient railway. Our role is to support the rail industry to deliver this and to ensure that every pound of the public’s money is well spent.

Working paper 1: Implementing route-level regulation

5 May 2016
Date published: 7 June 2016 On 18 May 2016, we published our initial consultation on the 2018 periodic review (PR18). This set out our proposal to regulate Network Rail at route-level, alongside a tailored approach to regulating Network Rail’s system operation functions. In support of developing the detailed policy framework for this, we published a working paper exploring how route level

Working papers 2 and 3: System operation

4 May 2016
Date published: 7 June 2016 On 18 May 2016, we published our initial consultation on the 2018 periodic review (PR18). This set out our proposal to focus our regulation on Network Rail’s system operation functions and its devolved routes. In support of developing the detailed policy framework for system operation, we published two working papers: Working paper 2: This set out our initial views on
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