ORR Business Plan 2024-25
18 April 2024
Rail passengers
Office of Rail and Road April 2024 newsletter
4 April 2024
Rail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
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New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.
Consultation on amendments to the model freight track access contracts
15 March 2024
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Sought feedback on amendments to model freight track access contracts.
Accessible Travel Policy (ATP)
15 March 2024
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
Regulator secures fee transparency improvements from third-party rail ticket retailers
12 March 2024
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Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.
Online ticket retailers and fees
12 March 2024
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Our research and findings on the transparency of online rail ticket fees.
Passenger information licence conditions
8 March 2024
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Passenger train and station operators have information obligations in their licences.
Improvement notices 2024
5 March 2024
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This page contains details of improvement notices issued in 2024.
Rail regulator identifies areas of focus for industry on improving passenger assistance
4 March 2024
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The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.