Office of Rail and Road November 2025 newsletter
31 October 2025
Rail passengers
Consultation on Accessible Travel Policy (ATP) Guidance redress requirements
29 October 2025
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Sought views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We also invited comments on any other matters in the ATP Guidance that relate to the redress requirements.
Complaints and compensation
23 October 2025
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Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.
Interoperability authorisations
23 October 2025
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.
Improving assisted travel
20 October 2025
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Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
ORR authorises new Beaulieu Park station ahead of opening
16 October 2025
Accessible Travel Policy (ATP)
6 October 2025
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
Great Western Railway fined £1m following fatal 2018 droplight window incident
3 October 2025
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Great Western Railway (GWR) has today been fined £1 million and ordered to pay more than £78,000 in costs after pleading guilty to breaches of health and safety law, following an investigation and prosecution by the Office of Rail and Road (ORR).
Proposed amendments to the model charter track access contract
1 October 2025
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Sought feedback on proposed amendments to the model charter track access contract to allow services to run between the Core Valleys Lines and Network Rail’s network.
Consultation: review of the Code of Practice on retail information for rail tickets and services
30 September 2025
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Seeks feedback on new guidance on rail retailing which aims to assist rail retailers in meeting their consumer law obligations regarding the provision of information to passengers.