Rail passengers

Interoperability authorisations

23 February 2024
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

ORR’s 2023 Authorisations wrapped – 11 new and improved stations across Great Britain

26 January 2024
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The opening of a new railway station, or significant improvements to one, brings many benefits for the community it serves- often increasing a station’s capacity, improving accessibility, and providing modern facilities. So it’s important that stations are ready to enter into service as soon as possible, while making sure the organisation that built them has complied with standards covering health

All change for most used stations as Elizabeth line shakes up top 10

14 December 2023
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The Office of Rail and Road (ORR) has today revealed that London Liverpool Street has replaced London Waterloo as the most used railway station in Great Britain. The opening of the Elizabeth line was a principal contributing factor in the almost 80.4 million entries and exits to Liverpool Street between 1 April 2022 and 31 March 2023, an increase of around 50 million.

Consumer law

13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.