Rail passengers

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

All train and station operators are required to have an Accessible Travel Policy (ATP), which sets out their arrangements and commitments to support disabled and older passengers in completing their journey by rail.

The Office of Rail and Road (ORR) has launched a market study into the provision of railway station catering services.

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.