Rail passengers

Annual health and safety report

14 July 2022
Our annual report on health and safety for 2021 to 2022 highlights marked improvement in track worker safety risk exposure.

Annual rail consumer report 2022

7 July 2022
Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

Complaints Code of Practice

28 June 2022
In August 2021 we launched a consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Sandilands tram incident

10 June 2022
Shortly after 6:00 AM on Wednesday 9 November 2016, a tram travelling from New Addington to Wimbledon on the Croydon Tramlink Network overturned on a curve approaching Sandilands junction. Seven people lost their lives and many more were injured.