Rail passengers

Annual health and safety report

14 July 2022
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Our annual report on health and safety for 2021 to 2022 highlights marked improvement in track worker safety risk exposure.

Annual rail consumer report 2022

7 July 2022
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Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

Complaints Code of Practice

28 June 2022
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In August 2021 we launched a consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Sandilands tram incident

10 June 2022
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Shortly after 6:00 AM on Wednesday 9 November 2016, a tram travelling from New Addington to Wimbledon on the Croydon Tramlink Network overturned on a curve approaching Sandilands junction. Seven people lost their lives and many more were injured.