Consumer law
13 December 2023
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Consumer law aims to ensure that businesses are fair and open in their dealings with consumers.
Rail passengers
Rail Regulator calls for greater competition in railway station catering
12 December 2023
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The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.
Railway station catering market study
12 December 2023
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The Office of Rail and Road (ORR) continues its market study into the provision of railway station catering services.
Rail regulator warns online ticket retailers to be up front about fees
11 December 2023
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Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.
Rail regulator says train punctuality and cancellations remain challenging, but Network Rail starting to improve train performance
7 December 2023
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New statistics from the Office of Rail and Road (ORR) released today show Britain’s railway is still not delivering consistently punctual and reliable journeys. However, the regulator’s latest assessment of Network Rail’s performance shows that the company is beginning to turn a corner.
ORR: New East Linton railway station ready to open
5 December 2023
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The Office of Rail and Road (ORR) has authorised into service the new East Linton railway station ahead of its expected opening on 13 December.
Accessibility has improved for disabled passengers but more must be done
1 December 2023
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Disabled people have had good and bad experiences of accessibility in rail.
Office of Rail and Road December 2023 newsletter
30 November 2023
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Office of Rail and Road December 2023 newsletter
Regulator calls for improvements in passenger information for rail replacement buses
30 November 2023
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The Office of Rail and Road has asked train operators and Network Rail to address the concerns raised in its report, published today, regarding the consistency and usefulness of passenger information of rail replacement services when there are planned engineering works.
Monitoring Network Rail train service performance
29 November 2023
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Those that use the railway rely on both Network Rail and train operators to run a punctual and reliable train service. Our remit is to ensure that Network Rail is doing all that is reasonably practicable to deliver its contribution.