Rail passengers

Light rail and tramways

27 November 2023
ORR is the safety regulator and enforcing authority for light railways and tramways.

Rail regulator assumes sponsorship of the Rail Ombudsman

26 November 2023
The Office of Rail and Road (ORR) has this weekend begun its sponsorship of the Rail Ombudsman. This fulfils the Plan for Rail commitment for ORR to take on this role and will allow it to hold the provider to account for the independent and impartial delivery of the service.

The Rail Ombudsman

26 November 2023
ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

ORR gives approval for new services at Peterborough

24 November 2023
The Office of Rail and Road (ORR) has today (24 November) given the go-ahead for Grand Central, an open access operator, to serve Peterborough railway station, offering more journey opportunities and choice to passengers.

PR23 final determination explained

3 November 2023
For the five years from April 2024, Network Rail plans to spend £43.1 billion operating, maintaining and renewing Britain’s railways.
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