Rail passengers
Terms of Reference
27 November 2024
Regulator approves new Go-op train service between Swindon, Taunton and Weston-super-Mare
15 November 2024
Body
The rail regulator has given the go ahead for new train services between Swindon, Taunton and Weston-super-Mare from the end of 2025. The regulator has also set conditions on its approval to ensure the new, co-operatively owned operator has sufficient finance and rolling stock in place in good time.
Tickets and fares
13 November 2024
Rail compensation
6 November 2024
Body
When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.
Passenger rolling stock: why has average age decreased?
11 October 2024
Body
We explain what factors influence changes in the average age of rolling stock.
The legal framework for level crossings
10 October 2024
Body
Level crossings are an interface between the highway and railway, where the different parties involved have responsibilities.
Competition Act 1998
10 October 2024
Body
The Competition Act 1998 prohibits any agreement, business practice or conduct which has, or could have, a damaging effect on competition in the United Kingdom.
Ladbroke Grove - 25 years on: 'A critical seven-year period in my career'
4 October 2024
Body
In the second of our blogs remembering the Ladbroke Grove rail tragedy on 5 October 1999, Ian Maxwell, Head of Train Control Systems at ORR, explains his role in helping revise the signal-sighting standard.
Ladbroke Grove - 25 years on: 'This was an era-defining event'
3 October 2024
Body
ORR's Giles Turner recalls his experience attending the site of the 1999 Ladbroke Grove rail collision, which claimed the lives of 31 people, with many hundreds injured, a few days after the accident.