A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.
As part of ORR's strategy to raise awareness on occupational health under our health programme, we will publicise recent cases where formal enforcement action has been taken to secure legal compliance
Our inspectors normally enforce health and safety standards by giving advice on how to comply with the law. Sometimes they must order people to make improvements by issuing them with a notice, for example an improvement notice, which allows time for the recipient to comply.