Rail operators

ORR Business plan: Protecting Rail and Road Users

14 April 2026
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In its 2026-27 Business Plan, Britain's rail regulator and monitor of National Highways explains how it will protect rail passengers and road users, while itself transforming for the biggest shake-up of the railways in a generation.

ORR Business Plan 2026 to 2027

13 April 2026
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.

ORR's business plan

13 April 2026
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.

Core complaints data

27 March 2026
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We are responsible for the collection, monitoring and publication of rail customer complaints.

ORR authorises Bedlington Station on the Northumberland Line

26 March 2026
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The Office of Rail and Road (ORR), the rail regulator, has authorised Bedlington Station in Northumberland - the final station to reopen as part of the Northumberland Line - ahead of its planned opening to passengers on Sunday 29 March.