New or reinstated level crossings
12 May 2023
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We do not approve or grant permission for new or reinstated level crossings.
Rail operators
ORR Business Plan 2023-24: driving improvements for rail and road users
11 May 2023
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We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.
Office of Rail and Road May 2023 newsletter
2 May 2023
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Office of Rail and Road May 2023 newsletter
Managing safety issues in heritage
2 May 2023
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Simon Barber, principal inspector of heritage railways, highlights the current safety issues faced by the heritage sector.
Proposals to modify track access consultations
27 April 2023
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Consultation on proposals to update ORR’s track access guidance modules on duration and the code of practice for track access consultations.
Improvement notices 2022
24 April 2023
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This page contains details of improvement notices issued in 2022.
Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times
6 April 2023
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Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.
Licence exemptions by company A-D
5 April 2023
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This section lists railway licence exemptions for companies A – D.
Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
How driving improvements in complaints handling can lead to a better passenger experience
31 March 2023
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Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.