Rail operators

This page features previously published decision letters setting out ORR’s approval of licence holders’ complaints handling procedures (CHPs).

Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

This page contains details of improvement notices issued in 2021.

Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.

Railway licences for companies listed F – J.

This section lists railway licence exemptions for companies E – K.

Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.