Rail operators

Complaints Code of Practice

2 February 2023

Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Future freight priorities on agenda at ORR event

2 February 2023

ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.

Office of Rail and Road February 2023 newsletter

31 January 2023

Office of Rail and Road February 2023 newsletter

Initial consultation on periodic review of HS1 Ltd 2024 (PR24)

31 January 2023

Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).

Licence exemptions by company T - Z

23 January 2023

This section lists railway licence exemptions for companies T – Z.

Office of Rail and Road January 2023 newsletter

6 January 2023

Office of Rail and Road January 2023 newsletter

The Rail and Road Pod Episode 16: Railway staff safety: learning from our past

21 December 2022

The Rail and Road Pod discusses the ‘Railway Work, Life & Death project’, which takes a look back at casualties to British and Irish railway staff before 1939.

Rail regulator provides key updates on future regulation of the rail network

19 December 2022

The Office of Rail and Road (ORR) has today published an update on its review into the future regulation of the rail network in Great Britain.

Entities in charge of maintenance

12 December 2022

People or organisations responsible for the maintenance of rail vehicles on the mainline railway are known as Entities in Charge of Maintenance (ECMs). This page gives an overview of the requirements for ECMs. It has been updated to reflect the legislative requirements following the UK’s exit from the EU.

Licence exemptions by company L - S

7 December 2022

This section lists railway licence exemptions for companies L – S.

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