Rail operators

How we investigate incidents

19 May 2025

When an incident or accident occurs, we receive notification in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).

Rail regulator calls for better use of data insights and streamlined communications to improve passenger assistance

15 May 2025

The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.

Improving assisted travel

15 May 2025

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Accessible Travel Policies (ATPs) decision letters

15 May 2025

Accessible Travel Policies (ATPs) decision letters

Office of Rail and Road May 2025 newsletter

30 April 2025

Human Factors and Ergonomics

25 April 2025

The Human Factors discipline considers the factors that affect human performance.

Investing in the rail network: The Investment Framework

24 April 2025

Our investment framework provides a means for infrastructure projects to be approved, specified and delivered outside of the periodic review process.

Access charging

16 April 2025

Access charges framework for the national rail network.

Impact of ROGS: 2026 post implementation review

11 April 2025

In 2025, ORR will be conducting the third post implementation review (PIR) of The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).

Monitoring timetable production

10 April 2025

We monitor industry compliance with timetable production timescales by gathering data from Network Rail and train operators.

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