The media

ORR spokesperson: “ORR has a good track record of getting the balance right in granting permission to new services and ensuring there is enough room on the rail network to recover when things go wrong.

The Office of Rail and Road has today published its first annual benchmarking report on train and station operators’ delivery of passenger assistance. The findings highlight that while passengers are generally satisfied with the standard of assistance when it is delivered, delivery itself can be unreliable with 11% of passengers reporting that they received none of the assistance they booked in

After two decades at the Office of Rail and Road (ORR) and seven years as Chief Executive, John Larkinson has announced his decision to leave ORR at the end of April 2026.