The Office of Rail and Road (ORR) has today proposed that train operators using High Speed 1 (HS1) will pay £26 million per year to keep its assets in good condition.
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.
Making its final annual assessment of Network Rail for Control Period 5 (2014-19), ORR's Network Rail Monitor published today highlights a mixed picture: good performance by the company in managing its infrastructure assets and for the freight sector, but continued underperformance in the key areas of passenger train performance and efficiency.