ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.
This document is the Office of Rail and Road's submission to The Williams Rail Review.
16 July 2019
This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address:
"We need to do more on making it easier for customers to access the compensation they are entitled to and improving accessibility for all users, including disabled people. I’ve asked the ORR to advise me on what more could be done by rail operators to improve this, and whether more regulatory powers are required to ensure that it happens. They will report back within the timescale of the Review recommending action to help transform compensation and accessibility across the network."
This document contains a foreword, and sections on accessibility and compensation.
