The Department for Transport consulted between 9 June 2022 and 4 August 2022 seeking views on primary legislative changes required to effect rail reform as set out in the Williams-Shapps Plan for Rail.

International engagement and co-operation

2 August 2023

This page outlines the organisations, forums and platforms we are involved with to fulfil our international work and support cross-border services.

Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times

6 April 2023

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

ORR comment on rail reform consultation

10 June 2022

The Department for Transport has published its consultation on the legislative changes needed for its widescale rail reform, as set out in the Williams-Shapps Plan for Rail.

Glossary

13 January 2022

Office of Rail and Road glossary of terms.

Subscribe to ORR and the railway industry it works with