About ORR

Health & wellbeing

1 June 2023

Our employee's health can affect how they work and therefore how we perform as an organisation. We’re committed to ensuring their health and wellbeing is maintained while they are at work. The profile of our staff can been seen in our equality information page.

Whistleblowing

24 May 2023

If you want to tell us about something you have discovered or seen in the course of your work in the rail industry.

Workforce management information

22 May 2023

Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.

Vacancies

22 May 2023

View and apply for current vacancies at the Office of Rail and Road.

The environment, sustainable development and rail

18 May 2023

Our approach to environment and sustainable development through our regulatory activities of the national rail network.

ORR Business Plan 2023-24: driving improvements for rail and road users

11 May 2023

We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.

Agency agreements and memoranda of understanding

24 April 2023

We have agency agreements and co-operation agreements with different government departments and agencies.

ORR's business plan

18 April 2023

Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.

The board

12 April 2023

We are governed by a board responsible for setting our strategy and overseeing its delivery.

Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times

6 April 2023

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

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