About ORR

​​On 5 November 2025, the UK Government laid the Railways Bill (the Bill) in Parliament. ​The Bill will have a significant impact on ORR’s responsibilities, leading to a change in our overall role. ​

We have agency agreements and co-operation agreements with different government departments and agencies.

This page (including the documents and pages it refers to) tells you the terms of use which you agree to when you use orr.gov.uk.

Our Consumer Expert Panel provides independent advice to help us fulfil our vision of making the rail industry better for current and future consumers.

ORR’s approach to innovation is supportive, outcomes focussed and proportionate.